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Frequently Asked Questions


SPACE AND PRIVACY. You will have the privacy of your own property and quiet evenings spent with your own family. All of our homes have their own private pool. Enjoy using the kitchen to share meals together and save on the extra expense of going out to eat often.
Detailed directions on how to get the keys will be emailed to you within 3 days of your arrival. We have a back up lock box for after hours arrivals and we also have keyless entry systems at all of our properties so that you can go right to the property upon arrival.
Vacation properties are subject to the same policies that a hotel must adhere to. We have entered the maximum number of guests that can legally sleep in the property. If you have more guests, we can usually accommodate you with two or more homes in the same vicinity.
Most of the necessities for your trip will be provided, but disposable things such as laundry detergent, dishwasher detergent and shampoo are a few recommended items for you to bring or purchase upon your arrival. Instacart delivery service is available on the island. There are also several grocery stores near the property or a Super Walmart in Naples right before you enter the island.
The easiest way to make a reservation is to go to the "Book Now" section on our website www.marcoislandgetaway. If you do not feel comfortable making reservations online, feel free to call us at 636-699-2569.
We have a welcome binder in each home with all of the emergency contact info. You may always reach out to us first, but if you are unable to reach us and have an emergency we list the names/contacts of our service providers that we have contracts with so you can get immediate attention for emergency situations. You will also receive this info on the welcome letter that you receive with your door code within 3 days of arrival.
Yes, we rent the specific property you see in full detail on our website. Photos are recent so it is an accurate representation of the home although bedding and/or furnishings may change from time to time.
You may reserve the property online or speak to one of our agents at 636-699-2569. When making your reservation, we require a $500 deposit for 1 week reservations and $1000 deposit for 2 week reservations. If your stay is longer than 2 weeks we require 25% down. The remaining balance is due 60 days prior to check-in and is non-refundable at that time.
Check-in time is after 4:00 p.m. Please know that you will not have access to your property until or after that time. We reserve the right to extend check in time to 6:00 PM due to cleaning or maintenance. Check-out time is prior to 11:00 a.m. We ask that you please depart the property by 11:00 a.m. on the date of your check out in order to properly prepare the property for the next guests.
Our office hours are from 9:00 a.m. to 5:00 p.m., Monday through Friday, but we are available 24/7 for emergencies.
No. We do recommend companies for you to purchase your insurance through. There are several options out there. Here are just a few. Red Sky Travel Insurance (866) 889-7409 https://trippreserver.com/ or Travel Guard https://www.travelguard.com/vacationrental
No changes can be made within 60 days of your arrival. If you cancel your reservation prior to 60 days before your arrival you will receive a full refund minus a $295.00 cancellation fee. A cancellation within 60 days of your arrival will result in a loss of all monies. All cancellations must be confirmed in writing.
Please lock all windows and doors. Please turn off all lights and fans. Do not leave excessive laundry or there will be an additional charge. There will be detailed departure instructions in your packet upon arrival.
All confirmation and arrival instructions will be sent via email. You will receive a reservation confirmation email within 24 hours of making your reservation. You will receive a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation, 60 days prior to your arrival. You will receive door code information within 3 days of your arrival. If you do not receive these emails please contact our office.
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